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  • How do I log into my member account?
    We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.
  • How do I pick up my Hudson Valley CSA Share?
    When you arrive at your pick-up location, check in with the farm crew member or site volunteer. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. On the farm, in Red Hook Village, and at the Maritime Museum in Kingston, CSA pick-ups are "farm stand style." The week's share contents will be set out in bulk crates, and a list of how much of each item you may take will be provided. Please bring your own bags/boxes to carry your share home. In Woodstock, shares will be pre-assembled and set out in crates. Please bring your own bags/boxes to carry your share home, you will not be able to take the farm's crates with you. In Rhinebeck and at Village Grocery in Kingston, shares will be pre-packaged into cardboard boxes, ready for members to take home. Eggs are picked up separately, they will not be in the vegetable crates/boxes.
  • Where and when do I pick up my share?
    We offer six pick-up locations in the Hudson Valley. When you signed up, you chose your “default” location and pick-up day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your member account. If you give us notice, you can choose to pick up your share at a different location for a given week. Our pick up locations and times: On the Farm (1822 Rt. 9, Germantown, NY) Wednesdays 2-6pm or Saturdays 9am–12pm Red Hook Village (Elmendorph Inn, 7562 N Broadway, Red Hook, NY) Thursdays 3:30pm – 6pm Woodstock (Woodstock Jewish Congregation, 1682 Glasco Turnpike, Woodstock, NY) Wednesdays 4pm – 6:45pm Kingston — Hudson River Maritime Museum (50 Rondout Landing, Kingston, NY) Wednesdays 5pm – 7pm Kingston — Village Grocery & Refillery (2 Jansen Ave, Kingston, NY) Fridays 5pm – 8pm / Saturdays 8am – 8pm (members can pick up during either window) Rhinebeck (Starr Library, 68 W Market St, Rhinebeck, NY) Thursdays 3pm – 6:30pm Our seasonal schedule: The 2023 main CSA season runs from May 31st through October 28th. For all locations, we will not be distributing shares during the week prior to both the July 4th and Labor Day holidays. Wednesday pick-up locations will not hold pick-ups on June 28th or August 30th Thursday pick-up locations will not hold pick-ups on June 29th or August 31st Friday pick-up locations will not hold pick-ups on June 30th or September 1st Saturday pick-up locations will not hold pick-ups on July 1st or September 2nd For Bi-weekly Share members: When you signed up for your Bi-weekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pick-up schedule will adjust around the skipped holiday weeks. To see a full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, visit our 2023 CSA Schedule page.
  • How do I switch my pick-up site for the week?
    If you prefer to pick up your share at one of our other locations on a given week, you can schedule that from your GrownBy Membership Dashboard. We need 3 days notice (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm). To schedule a week’s pickup for a different location, sign into your member account and go to https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note if you have an egg share in addition to your vegetable share, you will need to input this change for your egg share as well as your vegetable share. Click "Save New Pickups" and your share(s) for that week will be delivered to the location you selected.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pick-up for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies and/or eggs), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pick-up so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm). You have the option to claim up to 2 vacation weeks over the course of this season. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg share in addition to your vegetable share, you will need to check the boxes next to both items. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • What if I forget to pick up my share?
    For members who pick up on the Farm, or in Red Hook, Kingston (Maritime Museum), or Rhinebeck (UPDATED for summer 2023): If you miss a pick-up and did not schedule a vacation hold for that week, we will hold your share at our Farm Market through the weekend. You can stop by and pick up your share any time during the Market's regular open hours before the end of the day on Monday. Shares that are not claimed by the time the Market closes on Monday will be donated to Long Table Harvest. The Farm Market's updated 2023 summer hours are Monday–Saturday 10am–6pm Sundays 10am–4pm Woodstock members: This option is not available for members who pick up in Woodstock, because we do not have someone on the farm staff there at the end of pick-up to bring your share back to the farm. Unclaimed shares in Woodstock will be donated to Family of Woodstock’s food pantry at the end of the regular pick-up window. Kingston Village Grocery members: Members who pick up at Village Grocery have a two-day window in which to pick up your shares: Fridays from 5–8pm or Saturdays during Village Grocery's open hours (8am–8pm). Pick-up after the end of day on Saturday is not available.
  • If I have a bi-weekly share, can I switch to the other schedule?
    Please note that bi-weekly members are on an “A Week” or “B Week” schedule, which is set for the season. We cannot accommodate switching between A and B Week schedules.
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Can I visit the farm's Pick-your-own Garden as part of my share?
    Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours. Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share. You can find all of the details about visiting the garden on our Pick-your-own FAQ page: https://www.heartyroots.com/pick-your-own-garden-faqs
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource.
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less 5% for processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at our main Hudson Valley CSA page to see if the information you need is there: https://www.heartyroots.com/hudson-valley-csa. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.
  • What are the Pick-your-own Garden hours?
    The Pick-your-own Garden is not yet open for the 2024 season. Once the garden is open, CSA members will be invited to pick in the garden during the harvest season on Wednesdays 2 – 7pm, or Saturdays during daylight hours. Biweekly and Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share only. For the first couple of weeks of the season, only a limited number of plants are ready for picking, including herbs and some types of flowers.
  • Can all members pick from the Pick-your-own Garden?
    Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours. Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share.
  • What will I find in the Pick-your-own Garden?
    The garden includes herbs, flowers, and seasonal items like cherry tomatoes, snap peas and hot peppers.
  • Are there any rules when visiting the farm?
    Thanks for asking! We do have several important rules to keep everyone safe at the farm. Health + Food Safety Rules Members who are sick may not enter the garden. Please wash your hands or use hand sanitizer before visiting the garden. Only touch food that you are picking, do not touch any food that will be left in the garden (for example, do not touch a cherry tomato that you aren't going to pick). General Safety Rules No pets at the farm. Monitor children at the farm, and always be on the lookout for common farm hazards like uneven ground, tractors and equipment, sharp objects, etc. Vehicles should stay in the parking lot only (don’t drive on farm roads).
  • Can I bring my dog to the Pick-your-own Garden?
    No, please do not bring any animals to the pick-your-own garden. We love dogs, but food safety rules are quite strict regarding domestic animals and edible crops. Dogs are permitted in the area to the South of the barn. Dogs must be on a leash at all times and you must pick up after your animal. If there are any issues of aggression with your animal, we do reserve the right to ask you to take your animal home.
  • Can I pick as much as I want?
    We rely on members to use your judgement and take modest quantities to ensure that there will be enough to go around for all CSA members. Please do not take more than your fair share, and only pick what your household can use in a week.
  • Can I help in the pick-your-own garden?
    YES! As you are picking, we love when members take a minute to pull out weeds around the plants. This is incredibly helpful as we work to maintain this space throughout the year.
  • Do I pay extra for pick-your-own items?
    Items from the garden are included in the price of your share.
  • Why do you have a Pick-your-own Garden?
    The items in the garden are usually time-intensive to harvest, so we would not be able to put them in the regular share; but we want members to have the option to bring them home if they wish to take the time to pick. We also enjoy having members visit the farm, so we see the PYO garden as an incentive for members to come out to the farm in person!
  • How do I log into my member account?
    We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.
  • How do I pick up my Brooklyn CSA Share?
    When you arrive at your pick-up location, check in with one of the site volunteers. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. Pick-ups in Bay Ridge, Greenwood Heights, and East Williamsburg Saturdays are "farm stand style" CSA pick-ups. The week's share contents will be set out in bulk crates, and a list of how much of each item you may take will be provided. Please bring your own bags/boxes to carry your share home. At the Wednesday pick-ups for East Williamsburg CSA members, shares will be pre-packaged into cardboard boxes, ready for members to take home. Eggs and fruit will be set out separately, they will not be in the pre-packaged vegetable boxes.
  • Where and when do I pick up my share?
    We have three pick-up locations in Brooklyn. When you signed up, you chose your default location and pick-up day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your GrownBy member account and view your upcoming pick-up schedule at https://grownby.app/orders. If you give us at least 3 days notice, you can choose to pick up your share at a different location for a given week (see the next Q&A for instructions on how to do this). The Brooklyn pick-up locations are: Bay Ridge Fourth Avenue Presbyterian Church, 6753 4th Avenue Saturdays 8:30am–10:30am East Williamsburg Red Shed Community Garden, 266 Skillman Ave. Wednesdays 6pm–7:30pm (UPDATED HOURS starting Wednesday, September 6th) Saturdays 10am–1pm Greenwood Heights Slope Park Playground, 6th Avenue between 18th St. and 19th St. (Location may change to Greenwood Park Bar & Restaurant, 555 7th Avenue) Saturdays 9:30am–11am Our seasonal schedule: The 2023 main CSA season runs from May 31st through October 28th. For all locations, we will not be distributing shares during the week prior to both the July 4th and Labor Day holidays. Wednesday pick-up locations will not hold pick-ups on June 28th or August 30th Saturday pick-up locations will not hold pick-ups on July 1st or September 2nd For Bi-weekly Share members: When you signed up for your Bi-weekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pick-up schedule will adjust around the skipped holiday weeks. To see a full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, visit https://www.heartyroots.com/2023-csa-calendar.
  • How do I switch my pick-up site for the week?
    If you’d prefer to pick up your share at one of our other locations for a given week, you can schedule that from your GrownBy Membership Dashboard. We need 3 days notice (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm; if you pick up Saturday, make the change by Wednesday at 11:59pm). To schedule a week’s pickup for a different location, sign into your member account and go to https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note if you have egg and/or fruit shares in addition to your vegetable share, you will need to input this change for each part of your overall share. Click "Save New Pickups" and your share(s) for that week will be delivered to the location you selected.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pick-up for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies, eggs, and/or fruit), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pick-up so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday at 11:59pm; if you pick up Saturday, make the change by Wednesday at 11:59pm). You have the option to claim up to 2 vacation weeks over the course of this season. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg and/or fruit share in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • What if I forget to pick up my share?
    Don't worry, the food won't go to waste! All unclaimed shares are donated to local community organizations.
  • If I have a bi-weekly share, can I switch to the other schedule?
    Bi-weekly members are on either the “A Week” or “B Week” schedule, which is set for the season. Here at the farm we cannot accommodate switching between A and B Week schedules. You may be able to post to your CSA's Facebook page or Google Group to ask your fellow members if anyone is willing to swap weeks with you. Reach out to your local CSA for more information: Bay Ridge — administration@bayridgecsa.org East Williamsburg — eastwilliamsburgcsa@gmail.com Greenwood Heights — greenwoodheightscsa@gmail.com
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource.
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less 5% for processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at your location's CSA page on our website to see if the information you need is there: https://www.heartyroots.com/nyc-locations. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.
  • How do I log into my member account?
    We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link. If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.
  • How do I pick up my UWS CSA Share?
    When you arrive at Rutgers Church, check in with the site volunteer. You are welcome to send a friend to pick up for you, they can give your name at pick-up, no need to notify us in advance. At the Upper West Side/Rutgers CSA, shares will be pre-packaged into reusable tote bags, ready for members to take home. Eggs and fruit will be set out separately, they will not be in the pre-packaged tote bags. Please return your empty tote bag at the following week’s pick-up so we can clean and re-use them for your next share!
  • Where and when do I pick up my share?
    The CSA distribution takes place on Wednesday afternoons/evenings, from 3:30pm–8:30pm, in the lobby of Rutgers Church (236 West 73rd Street, between Broadway and West End). When you signed up for your share, you chose either a Full Season (May 31st–November), Summer Season (May 31st–August), or Autumn Season (September–November) share. There are three holiday weeks this season when no shares will be delivered: the week before the July 4th, Labor Day, and Thanksgiving holidays. The 2023 Upper West Side/Rutgers CSA pick-up dates are as follows: Full Season Share (24 pick-ups) — The Full Season runs from May 31st through November 29th. No deliveries will take place June 28th, August 30th, or November 22nd. Summer Season Share (12 pick-ups) — The Summer Season runs from May 31st through August 23rd. No delivery will take place on June 28th. Autumn Season Share (12 pick-ups) — The Autumn Season runs from September 6th through November 29th. No delivery will take place on November 22nd.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during each season (Summer and Autumn, for a total of 4 optional vacation weeks for Full Season members). When you claim a vacation week, your pick-up for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies, eggs, and/or fruit), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pick-up so that we can adjust the week's harvest plan (i.e. for Wednesday pick-ups, make the change by Sunday at 11:59pm). Summer Season members and Autumn Season members have the option to claim up to 2 vacation weeks over the course of the season; Full Season members have the option to claim up to 4 vacation weeks. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg and/or fruit share in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • What if I forget to pick up my share?
    Don't worry, the food won't go to waste! If you miss a pickup or choose to skip a week without notice, the share will be donated to someone in need through Rutgers Church.
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource.
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less 5% for processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at the UWS/Rutgers CSA page on our website to see if the information you need is there: https://www.heartyroots.com/rutgerscsa. If not, email us! Reach out to Varick Shute, our CSA membership manager, at csa@heartyroots.com.
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