We use GrownBy software as our CSA member management system. You established an account when you first signed up, and you can log in at this link.(https://grownby.com/profile) If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com.

We partner with four CSAs in Brooklyn. When you signed up, you chose your default location and pickup day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your GrownBy member account and view your upcoming pick-up schedule at https://grownby.com/orders.(https://grownby.com/orders) If you give us at least 6 days' notice, you can choose to pick up your share at a different location for a given week (see the next Q&A for instructions on how to do this). The Brooklyn pickup locations are: Bay Ridge CSA Fourth Avenue Presbyterian Church 6753 4th Avenue Saturdays 9:00am–10:00am East Williamsburg CSA Rose Wolf Coffee 867 Metropolitan Ave. Brooklyn, NY 11211 Saturdays 11:30am–1:00pm Greenwood Heights CSA — this is a different location than we use for the main season Greenwood Park Bar & Restaurant 555 7th Avenue @ 19th St., Brooklyn, NY Saturdays 10:00am–11:00am Greenpoint Williamsburg CSA Pvt. Sonsire Triangle at the intersection of Union Ave., N. 11 St. and Roebling St. Brooklyn NY 11211 10:30am–12:00pm Our seasonal schedule: 2025-26 winter share pickups will take place on the following 8 Saturdays between December and April (biweekly, with certain holiday weeks skipped): • December 20 • January 17 • January 31 • February 14 • February 28 • March 14 • March 28 • April 11 Please remember that winter weather can be unpredictable! We will do our best to stick to this schedule, but if there is a major storm event and we decide it is not safe to have a CSA distribution on one of these dates, we will be sure to notify you and reschedule that share to another day. We will not offer refunds for rescheduled shares. Pickup Logistics When you arrive at your pickup location, check in with one of the site volunteers. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. Winter shares will be pre-packed in cardboard boxes, ready for members to take home. Eggs, apples, cheese, and bread will be set out separately, they will not be in the pre-packed vegetable boxes.

You have the option to schedule up to three "vacation weeks" during the winter season. When you claim a vacation week, your pickup for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies and add-on shares), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim by the Sunday before your scheduled pick-up at 11:59pm (at least 6 days' notice) so that we can adjust the week's harvest plan. (This is a longer advance notice window than we had during the main season, so please plan ahead!) You have the option to claim up to 3 vacation weeks over the course of this season. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.com/orders.(https://grownby.com/orders) You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have add-on shares in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.(https://www.youtube.com/watch?v=b8SKQo2LSQI)) If you would like to cancel a vacation week that you have already scheduled, please reach out to us at csa@heartyroots.com. (csa@heartyroots.com.)(Vacation week cancellations also require at least 6 days' notice.)

If you’d prefer to pick up your share at one of our other Brooklyn locations for a given week, you can schedule that from your GrownBy Membership Dashboard. We require 6 days' notice (i.e. by Sunday at 11:59pm) for pick-up location changes. To schedule a week’s pickup for a different location, sign into your member account and go to https://grownby.com/orders.(https://grownby.com/orders) You will see a list of all of your upcoming pick-up dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note if you have add-on shares in addition to your vegetable share, you will need to input this change for each part of your overall share. Click "Save New Pickups" and your share(s) for that week will be delivered to the location you selected.

Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you want more than one person to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.com/profile,(https://grownby.com/profile) and go to "Personal Information." Add your friend or family member's email address to the "Email 2" field. Both email accounts will be added to our email list.

At our Brooklyn locations, we don't have any options to pick up your share after the regular distribution window has closed. Please arrive on time to make sure you get your share (and remember, you can always ask a friend or family member to pick up for you if you're running late). But if you do forget about a pick-up, don't worry, the food won't go to waste! All unclaimed shares are donated to local community organizations.

Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets (https://hudsonvalleycsa.org/consume-something-awesome)are an excellent resource. And check your share list emails (sent the day before pick-up) for more information about the vegetables in your share!

If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.(csa@heartyroots.com.)

Take a look at our Brooklyn Winter CSA page to see if the information you need is there: https://www.heartyroots.com/winter-share-brooklyn.(https://www.heartyroots.com/winter-share-brooklyn) If not, email us! Reach out to Varick Shute, our CSA Membership Manager, at csa@heartyroots.com. (csa@heartyroots.com.)