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  • How do I log into my member account?
    As a CSA member, you now have a GrownBy member account. You can access GrownBy from a web browser at grownby.com or in the GrownBy mobile app, available in the Apple or Android app stores. Bookmark it! That's where you can: check your order details and pickup schedule pay outstanding invoices and see your payment history reschedule or skip a week of pickups (see instructions below) update your contact info and notification preferences TIP: download the mobile app for push notifications that remind you when your pickup starts! If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com. ​
  • Where and when do I pick up my share?
    We offer seven pickup locations in the Hudson Valley. When you signed up, you chose your default location and pickup schedule. If you need a reminder, check your email confirmation from when you signed up, or log in to your GrownBy member account to see the details of your order and your pickup schedule. Please do not show up at a different location or on a different day than what's on your schedule, we won't have a share for you! ​​We only harvest exactly what we need to fulfill the shares on each location's sign-in sheet. If you show up on a different day and take a share, someone else won't get their promised items. If you would like to switch to a different day or location on any given week, you can, as long as you give us advance notice. (See "How do I switch my pickup location for a week?") Our pick up locations and times: Hearty Roots Community Farm (1822 Rt. 9, Germantown, NY) Wednesdays 2-6pm or Saturdays 9am–12pm Red Hook Village (Hearty Roots Red Hook Village, 29 Camp Lane, Red Hook, NY) Thursdays 3:30pm – 6pm Woodstock (Woodstock Jewish Congregation, 1682 Glasco Turnpike, Woodstock, NY) Wednesdays 4pm – 6:45pm Kingston — Hudson River Maritime Museum (50 Rondout Landing, Kingston, NY) Wednesdays 5pm – 7pm Kingston — Village Grocery & Refillery (2 Jansen Ave, Kingston, NY) Fridays 5pm – 7pm / Saturdays 8am – 7pm (members can pick up during either window) Rhinebeck (Starr Library, 68 W Market St, Rhinebeck, NY) Thursdays 3pm – 6:30pm Newburgh (NEW THIS YEAR! (Newburgh Yoga Shala, 5 Liberty Street, Newburgh, NY) Saturdays 8am – 10am Our seasonal schedule: The 2025 main CSA season runs from June 4th through November 1st. For all locations, we will not be distributing shares during the week of the July 4th holiday and the week before the Labor Day holiday. Wednesday pickup locations will not hold pickups on July 2nd or August 27th Thursday pickup locations will not hold pickups on July 3rd or August 28th Saturday pickup locations will not hold pickups on July 5th or August 30th For Biweekly Share members: When you signed up for your Biweekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pickup schedule shifts around the skipped holiday weeks. The full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, is below, also available on our 2025 CSA Schedule page.
  • How do I pick up my CSA share?
    Members picking up at the Farm, in Red Hook Village, and at the Maritime Museum in Kingston: Your pick-ups will be "farm stand style." The produce in your share will be set out in bulk bins, and there will be a list of how much of each item you may take. You will bag up your own share based on that posted list. Add-on shares will be set out separately. Please bring your own bags or boxes to carry your share home each week. A farm crew member will be on site with a sign-in sheet. Please make sure your name is checked off, and please only take the items that are listed next to your name. (Email us at csa@heartyroots.com if you think there's an error.)​​​ Members picking up in Rhinebeck, Kingston at Village Grocery, and Newburgh: Your shares will be pre-packed into cardboard boxes, ready to take home. Add-on shares will be set out separately. A sign-in sheet will be provided (in Rhinebeck, the list will be left for self check-in; in Newburgh and Kingston at Village Grocery, please check in with a staff member to check in). Please make sure your name is checked off, and please only take the items that are listed next to your name. (Email us at csa@heartyroots.com if you think there's an error.) ​Woodstock members: Your shares will be pre-assembled in farm crates. You will need to transfer the contents of your share into your own bags/boxes. Add-on shares will be set out separately. Please bring your own bags or boxes to carry your share home each week, do not take the farm crates with you. ​A volunteer will usually be on site with a sign-in sheet. If not, the sign-in sheet will be left out for self check-in. Please make sure your name is checked off, and please only take the items that are listed next to your name. (Email us at csa@heartyroots.com if you think there's an error.) At all locations, you are welcome to send a friend to pick up for you, they can give your name at check-in, no need to notify us in advance. (Though please make sure they know how things work — bringing your own bags, how to check in, whether or not you get add-ons, etc.)
  • How do I switch my pickup site for the week?
    If you want to pick up your share at one of our other locations on any given week, you're welcome to do so as long as you give us advance notice through your GrownBy account. Schedule changes must be made at least 3 days before the earlier of the two pickup dates, so that we can adjust the week's harvest and packing plan (i.e. if you are switching from Wednesday to Saturday pickups, OR if you are switching from Saturday to Wednesday pickups, in either case make the change by Sunday night). To schedule a week’s pickup for a different location, sign into your GrownBy member account and go to https://grownby.app/orders. You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please make sure you also reschedule any add-on shares you may have as well as your vegetable share. Click "Save New Pickups" and your share(s) for that week will be delivered to the location you selected. Rescheduling is only allowed within the same week. You will not be able to switch a pickup to the following or previous week.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pickup for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share, which will be automatically applied to your next CSA installment payment or CSA purchase. You can also use your account credit as payment in our Farm Market. You must process your vacation week claim at least 3 days before your scheduled pickup so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday night). To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have any add-on shares, you will need to check the boxes next to each individual item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • What if I forget to pick up my share?
    For members who pick up on the Farm, in Red Hook, in Kingston at the Maritime Museum, or Rhinebeck: If you miss a pickup and did not schedule a vacation hold for that week, we will hold your share at our Farm Market through the weekend. You can stop by and pick up your share any time during the Market's regular open hours before the end of the day on Monday. Shares that are not claimed by the time the Market closes on Monday will be donated to Long Table Harvest. Please note that when you pick up your share late, you will be receiving what was picked for your original share. You will not be receiving freshly harvested items, and we will not be offering replacements for items in shares that are picked up late. If you usually pick up your share on a Wednesday, and you won't be picking up your share for a few days, we suggest that you reschedule your share to our Saturday pickup at the farm so that you receive the freshest items possible. The Farm Market's hours are Monday–Saturday 10am–6pm Sundays 10am–4pm Woodstock, Kingston at Village Grocery, and Newburgh members: Late pickup is not available for members who pick up at Village Grocery (Kingston), in Woodstock, or in Newburgh, because we do not have someone on the farm staff there at the end of pickup to bring your share back to the farm. Unclaimed shares at these locations will be donated at the end of the regular pickup window. We do not offer refunds or make-up shares for unclaimed shares.
  • If I have a biweekly share, can I switch to the other schedule?
    Biweekly members can choose to sign up for either the “A Week” or “B Week” schedule, and your schedule is then set for the season. We cannot accommodate switching back and forth between A and B Week schedules during the season.
  • How will I know what will be in my share each week?
    The day before each pickup, you will receive an email with a complete list of the items you will find in that week's share, plus news from the farm, recipe ideas, produce storage tips, and info about the produce we grow. ​Please open your CSA emails from us! That is where we will communicate any last-minute changes to your pickup due to weather, delivery delays, etc. ​If you would like to receive your email updates at more than one email address, or if you are splitting your share with a friend or family member and you both want to get updates, you can add a second email address to your GrownBy member account profile in the "Email 2" field.
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Can I visit the farm's Pick-your-own Garden as part of my share?
    Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours (Wednesdays between 2pm–7pm or on Saturdays during daylight hours). Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share. You can find all of the details about visiting the garden, including rules and protocols, on our Pick-your-own FAQ page: https://www.heartyroots.com/pick-your-own-garden-faqs
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. And we include more tips and suggestions in your weekly share list email!
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at our main Hudson Valley CSA page to see if the information you need is there: https://www.heartyroots.com/hudson-valley-csa. If not, email us! Reach out to Varick, our CSA membership manager, at csa@heartyroots.com.
  • What are the Pick-your-own Garden hours?
    The pick-your-own garden is open for the 2025 season! The garden is open only to current CSA members (members that pick up at any location are welcome to come visit), and CSA members are welcome to pick in the garden during the harvest season on Wednesdays 2 – 7pm, or Saturdays during daylight hours. Biweekly and Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share only. For the first couple of weeks of the season, only a limited number of plants are ready for picking, including herbs and some types of flowers.
  • Can all members pick from the Pick-your-own Garden?
    Yes! All Hearty Roots CSA members are invited to pick in the garden during open hours. Biweekly or Custom Schedule Share members are invited to visit during the weeks that they are scheduled to pick up their share.
  • What will I find in the Pick-your-own Garden?
    The garden includes herbs, flowers, and seasonal items like cherry tomatoes, snap peas and hot peppers. A more complete list of varieties is coming soon. You can also find a map on the sign at the entrance to the garden that shows what has been planted this year!
  • Are there any rules when visiting the farm?
    Thanks for asking! We do have several important rules to keep everyone safe at the farm. Health + Food Safety Rules Members who are sick may not enter the garden. Please wash your hands or use hand sanitizer before visiting the garden. Only touch food that you are picking, do not touch any food that will be left in the garden (for example, do not touch a cherry tomato that you aren't going to pick). General Safety Rules No pets at the farm. Monitor children at the farm, and always be on the lookout for common farm hazards like uneven ground, tractors and equipment, sharp objects, etc. Vehicles should stay in the parking lot only (don’t drive on farm roads).
  • Can I bring my dog to the Pick-your-own Garden?
    No, please do not bring any animals to the pick-your-own garden. We love dogs, but food safety rules are quite strict regarding domestic animals and edible crops. Dogs are permitted in the area to the South of the barn. Dogs must be on a leash at all times and you must pick up after your animal. If there are any issues of aggression with your animal, we do reserve the right to ask you to take your animal home.
  • Can I pick as much as I want?
    We rely on members to use your judgement and take modest quantities to ensure that there will be enough to go around for all CSA members. Please do not take more than your fair share, and only pick what your household can use in a week.
  • Can I help in the pick-your-own garden?
    YES! As you are picking, we love when members take a minute to pull out weeds around the plants. This is incredibly helpful as we work to maintain this space throughout the year.
  • Do I pay extra for pick-your-own items?
    Items from the garden are included in the price of your share.
  • Why do you have a Pick-your-own Garden?
    The items in the garden are usually time-intensive to harvest, so we would not be able to put them in the regular share; but we want members to have the option to bring them home if they wish to take the time to pick. We also enjoy having members visit the farm, so we see the PYO garden as an incentive for members to come out to the farm in person!
  • How do I log into my member account?
    As a CSA member, you now have a GrownBy member account. You can access GrownBy from a web browser at grownby.com or in the GrownBy mobile app, available in the Apple or Android app stores. Bookmark it! That's where you can: check your order details and pickup schedule pay outstanding invoices and see your payment history reschedule or skip a week of pickups (see instructions below) update your contact info and notification preferences TIP: download the mobile app for push notifications that remind you when your pickup starts! If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com. ​
  • How do I pick up my CSA Share?
    When you arrive at your pickup location, check in with one of the site volunteers. You are welcome to send a friend to pick up for you, they can give your name at pickup, no need to notify us in advance. Pickups in Bay Ridge, Greenwood Heights, Greenpoint Williamsburg, and East Williamsburg Saturdays are "farm stand style" CSA pick-ups. The week's share contents will be set out in bulk crates, and a list of how much of each item you may take will be provided. Please bring your own bags/boxes to carry your share home. At the Wednesday pickups for East Williamsburg CSA members, shares will be pre-packaged into cardboard boxes, ready for members to take home. Add-on shares will be set out separately, they will not be in the pre-packaged vegetable boxes.
  • Where and when do I pick up my share?
    We partner with four CSAs in Brooklyn. When you signed up, you chose your default location and pickup day. If you need a reminder of your default pickup day and time, check your email confirmation from when you signed up, or log in to your GrownBy member account and view your upcoming pick-up schedule at https://grownby.app/orders. If you give us at least 3 days notice, you can choose to pick up your share at a different location for a given week (see the next Q&A for instructions on how to do this). The Brooklyn pickup locations are: Bay Ridge CSA Fourth Avenue Presbyterian Church, 6753 4th Avenue Saturdays 8:30am–10:30am East Williamsburg CSA Red Shed Community Garden, 266 Skillman Ave. Wednesdays 6pm–7:30pm Saturdays 10am–1pm Greenwood Heights CSA Slope Park Playground, 6th Avenue and 18th St. Saturdays 9:30am–11am Greenpoint Williamsburg CSA Wednesdays in Greenpoint, 6:30–8pm, at Duke's Liquor Box, 114 Franklin St, Brooklyn, NY. Saturdays in Williamsburg, 10am–12pm, at Pvt. Sonsire Triangle, at Union Ave., N. 11 St. & Roebling St., Brooklyn, NY. Our seasonal schedule: The 2025 main CSA season runs from June 4th through November 1st. For all locations, we will not be distributing shares during the week of July 4th and the week prior to the Labor Day holiday. Wednesday pickup locations will not hold pickups on July 2nd or August 27th Saturday pickup locations will not hold pickups on July 5th or August 30th For Biweekly Share members: When you signed up for your Biweekly Share, you chose whether to be on the "A Week" or "B Week" schedule. Please note that the alternating pickup schedule will adjust around the skipped holiday weeks. To see a full season calendar, with A Weeks, B Weeks, and Holiday Weeks specified, visit https://www.heartyroots.com/csa-calendar.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during the season. When you claim a vacation week, your pickup for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share, which will be automatically applied to your next CSA installment payment or CSA purchase. You can also use your account credit in our Farm Market if you're ever visiting us in the Hudson Valley! You must process your vacation week claim at least 3 days before your scheduled pickup so that we can adjust the week's harvest plan (i.e. if you pick up Wednesday, make the change by Sunday night). To claim a vacation week, sign into your GrownBy member account and go to the Orders/Schedule section. You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have add-on shares, make sure you check off all items in your share. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • How do I switch my pickup day/site for the week?
    If your CSA has two pickup days each week and you'd like to reschedule your share to the other pickup day on any given week, or if you want to pick up your share at one of the other Brooklyn CSAs that Hearty Roots parters with, you are welcome to do so as long as you give us advance notice through your GrownBy member account. Schedule changes must be made at least 3 days before the earliest of the two pickups. To reschedule a week's pickup, sign into your member account and go to the Orders section of your account. You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to change and click on the "Reschedule" button. Select the day/location you want to switch to in the dropdown menu. Please note: if you have add-on shares in addition to your vegetable share, you will need to input this change for each part of your overall share. Click "Save New Pickups" and your share(s) for that week will be delivered to the day and location you selected.
  • What if I forget to pick up my share?
    There are no options for late pickup at any of our Brooklyn locations, and we do not provide refunds or replacement shares for missed pickups. Please arrive on time to make sure you get your share, or send a friend to pick up for you if you're running late. If you miss your pickup, don't worry, the food won't go to waste! All unclaimed shares are donated to local community organizations at the end of each pickup.
  • How will I know what will be in my share each week?
    The day before each pickup, you will receive an email with a complete list of the items you will find in that week's share, plus news from the farm, recipe ideas, produce storage tips, and info about the produce we grow. ​Please open your CSA emails from us! That is where we will communicate any last-minute changes to your pickup due to weather, delivery delays, etc. ​If you would like to receive your email updates at more than one email address, or if you are splitting your share with a friend or family member and you both want to get updates, you can add a second email address to your GrownBy member account profile in the "Email 2" field.
  • If I have a biweekly share, can I switch to the other schedule?
    Biweekly members are on either the “A Week” or “B Week” schedule, which is set for the season. Here at the farm we cannot accommodate switching between A and B Week schedules. You may be able to post to your CSA's Facebook page or Google Group to ask your fellow members if anyone is willing to swap weeks with you. Reach out to your local CSA for more information: Bay Ridge CSA — csabayridge@gmail.com East Williamsburg CSA — eastwilliamsburgcsa@gmail.com Greenwood Heights CSA — greenwoodheightscsa@gmail.com Greenpoint Williamsburg CSA — info@gwcsa.org
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. We will also send you storage tips and recipe ideas in your share list emails each week!
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at your location's CSA page on our website to see if the information you need is there: https://www.heartyroots.com/nyc-locations. If not, email us! Reach out to Varick, our CSA membership manager, at csa@heartyroots.com.
  • How do I log into my member account?
    As a CSA member, you now have a GrownBy member account. You can access GrownBy from a web browser at grownby.com or in the GrownBy mobile app, available in the Apple or Android app stores. Bookmark it! That's where you can: check your order details and pickup schedule pay outstanding invoices and see your payment history schedule a vacation week for your share (see instructions below) update your contact info and notification preferences TIP: download the mobile app for push notifications that remind you when your pickup starts! If you have forgotten your password, you can request it automatically; if you are still having trouble please get in touch with us at csa@heartyroots.com. ​
  • How do I pick up my CSA Share?
    When you arrive at Rutgers Church, check in with the site volunteer. You are welcome to send a friend to pick up for you, they can give your name at pick-up, no need to notify us in advance. At the Upper West Side/Rutgers CSA, shares will be pre-packaged into reusable tote bags, ready for members to take home. Eggs and fruit will be set out separately, they will not be in the pre-packaged tote bags. Please return your empty tote bag at the following week’s pickup so we can clean and re-use them for your next share!
  • Where and when do I pick up my share?
    The CSA distribution takes place on Wednesday afternoons/evenings, from 3:30pm–8:30pm, in the lobby of Rutgers Church (236 West 73rd Street, between Broadway and West End). When you signed up for your share, you chose either a Full Season (June 4th–November 19th), Summer Season (June 4th–August 27th), or Autumn Season (September 3rd–November 19th) share. There is one holiday week this season when no shares will be delivered, on the week of the July 4th holiday. The 2025 Upper West Side/Rutgers CSA pick-up dates are as follows: Full Season Share (24 pickups) — The Full Season runs from June 4th through November 19th. No pickup on July 2nd. Summer Season Share (12 pick-ups) — The Summer Season runs from June 4th through August 27th. No pickup on July 2nd. Autumn Season Share (12 pickups) — The Autumn Season runs from September 3rd through November 19th.
  • How do I put a vacation hold on my share?
    You have the option to schedule up to two "vacation weeks" during each season (Summer and Autumn, for a total of 4 optional vacation weeks for Full Season members). When you claim a vacation week, your pickup for that week will be cancelled and you will receive a credit in your GrownBy account for the value of your skipped share (veggies, eggs, and/or fruit), which will be automatically applied to your next CSA installment payment or CSA purchase. You must process your vacation week claim at least 3 days before your scheduled pickup so that we can adjust the week's harvest plan (i.e. by Sunday night). Summer Season members and Autumn Season members have the option to claim up to 2 vacation weeks over the course of the season; Full Season members have the option to claim up to 4 vacation weeks. To claim a vacation week, sign into your GrownBy member account and go to the Orders section at https://grownby.app/orders. You will see a list of all of your upcoming pickup dates. Scroll to the date you would like to put on hold and click on the "Claim Vacation Week" button. If you have an egg and/or fruit share in addition to your vegetable share, you will need to check the boxes next to each item. Click "Confirm Vacation" and your share will be put on hold for that date, and a credit for the value of your share(s) will be added to your account. (You can also see a how-to video with step-by-step instructions here.)
  • What if I forget to pick up my share?
    There are no late pickup options at the Rutgers Church CSA, and we do not provide refunds or replacement shares for missed pickups. Please arrive on time to make sure you get your share, or send a friend to pick up for you if you're running late. If you miss your pickup, don't worry, the food won't go to waste! If you miss a pickup or choose to skip a week without notice, the share will be donated through Rutgers Church.
  • Can I split a share with a friend?
    Yes, no problem! Either one of you can pick your share on any given week. Just give the name of the primary account holder (usually the person who initially signed up for the share) when you check in. If you both want to receive our email newsletters (which tell you what will be in your share each week, plus news from the farm, recipe ideas, etc.), you can add a secondary email address to your GrownBy account. Log into the GrownBy account used to purchase your share, go to https://grownby.app/profile, and go to "Personal Information." Add your friend's email address to the "Email 2" field. Both email accounts will be added to our email list.
  • Do you have any advice on how to store my produce and keep it fresh?
    Our vegetables are very fresh when you receive them, but it definitely takes some care on your end to keep them that way once they make it to your kitchen. Taking a few moments to put away vegetables properly can be the difference between a limp head of lettuce and one that is still fresh and crisp a week after pickup. Leafy greens should be stored in a way that keeps them from wilting, such as in a plastic produce bag, Tupperware container, or the high-humidity produce drawer in the fridge. They should go into the fridge promptly. Root crops such as beets, carrots, turnips and radishes also need high humidity and cold temperatures to stay crunchy and crisp. Potatoes and sweet potatoes are more forgiving and can be stored in a cool, dark place, not necessarily in the fridge. Winter squash actually store better at room temperature than anywhere else. For more information about specific vegetables, these Veggie Info Sheets are an excellent resource. And we will send you more tips and recipe ideas in your weekly share list emails!
  • What if I need to cancel my share?
    If you paid in full, you can cancel your share at any time with a week's notice. You can choose to have a credit issued for a future CSA or Farm Market purchase; or receive a refund for the value of the shares remaining in the season less processing fees. If you pay with installments, you can cancel your payment plan at any time. The installment payments already made are non-refundable, and your cancellation will take effect at the beginning of the next month. To cancel your share, or if you have any questions about this cancellation policy, please email us at csa@heartyroots.com.
  • What if I have other questions that aren't answered here?
    Take a look at the Rutgers Church CSA page on our website to see if the information you need is there: https://www.heartyroots.com/rutgerscsa. If not, email us! Reach out to Varick, our CSA membership manager, at csa@heartyroots.com.
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